Terms of service

RETURN AND REFUND POLICY

Last updated: 13 August 2026

At PRESSAVA, we want you to be satisfied with your purchase. This policy applies to purchases made through our online store and operates in addition to your rights under the Australian Consumer Law.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement or refund if a product:

  • is faulty, defective or unsafe;

  • is not of acceptable quality;

  • does not match its description;

  • is not fit for its disclosed purpose; or

  • fails to meet another applicable consumer guarantee.

For a major failure, you may choose a refund or replacement. For a minor failure, we may first offer a repair or replacement within a reasonable time. Nothing in this policy limits your rights under Australian law.

CHANGE-OF-MIND RETURNS

We accept change-of-mind returns requested within 30 days of delivery, provided that:

  • the product is unused and undamaged;

  • it is returned in its original packaging;

  • all parts, instructions and accessories are included; and

  • proof of purchase is provided.

Customers are responsible for change-of-mind return postage. Original shipping charges are not refundable unless required by law.

FAULTY OR INCORRECT PRODUCTS

If your product arrives damaged, faulty or incorrect, contact us as soon as reasonably possible at [EMAIL ADDRESS] with:

  • your order number;

  • a description of the issue; and

  • clear photographs or video showing the problem.

Where the product does not comply with the Australian Consumer Law, PRESSAVA will cover reasonable return costs and provide the appropriate remedy.

RETURN PROCESS

Do not return a product before contacting us. We will provide return instructions and, where applicable, the authorised return address.

Items sent without prior authorisation may experience processing delays.

REFUNDS

Once your return has been received and assessed, we will notify you of the outcome. Approved refunds will be issued to the original payment method.

Banks and payment providers may take 5–10 business days to display the refund after it has been processed.

CANCELLATIONS

Contact us immediately if you need to cancel or amend an order. We cannot guarantee cancellation once an order has entered processing or has been dispatched.

If the order has already been dispatched, it may need to be returned under this policy.

CONTACT

PRESSAVA is operated by CARLOS SALVADOR TOMAS , ABN 35719407589

Email: pressavaau@gmail.com
Business address: 7 watford crescent, molendinar, goldcoast, queensland