Shipping policy

SHIPPING POLICY

Last updated: 13 August 2026

SHIPPING AREA

PRESSAVA currently ships to addresses within Australia.

ORDER PROCESSING

Orders are normally processed within 1–3 business days, excluding weekends and Queensland public holidays.

You will receive a confirmation email after placing your order and a shipping confirmation when tracking becomes available.

ESTIMATED DELIVERY

Estimated delivery after dispatch is:

  • Metropolitan areas: 5–15 business days

  • Regional and remote areas: 7–20 business days

These are estimates rather than guaranteed delivery dates. Delivery may take longer during sales, public holidays, severe weather, carrier disruptions or other circumstances outside our reasonable control.

FULFILMENT

Products may be dispatched from local or international fulfilment centres depending on stock availability. Orders containing multiple products may arrive in separate packages.

SHIPPING COSTS

Available delivery options and costs are displayed at checkout before payment. Prices include applicable taxes and charges unless clearly stated otherwise.

TRACKING

Where tracking is available, it will be sent to the email address used at checkout. Tracking may take up to 72 hours to update after dispatch.

INCORRECT ADDRESSES

Customers are responsible for entering a complete and accurate delivery address.

Contact support@pressava.com immediately if you notice an error. We will try to update the address, but changes cannot be guaranteed after processing or dispatch.

If an order is returned because an incorrect or incomplete address was provided, reasonable redelivery costs may apply.

DELAYED OR MISSING ORDERS

If your order has not arrived within the estimated timeframe, check the tracking information and then contact us at support@pressava.com

We will work with the carrier to investigate. Nothing in this policy limits your rights under the Australian Consumer Law where goods are not supplied within the agreed or a reasonable time.

DAMAGED DELIVERIES

If an item arrives damaged, retain the packaging and contact us promptly with your order number and clear photographs.

CONTACT

PRESSAVA
Email: support@pressava.com
Operated by: CARLOS SALVADOR TOMAS
ABN: 35719407589